Shipping policy

Processing & Delivery Time

- Orders are processed within 1–2 business days.

- Standard delivery time within the Netherlands is 1–3 business days after dispatch.

- You’ll receive a confirmation email with a tracking link once your order has shipped.

Shipping Costs

- Standard shipping within the Netherlands: €4,59

- Free shipping on orders above €89

- Shipping costs are clearly shown at checkout before you confirm your order.

Delivery Partner

- We ship with PostNL

- The package is our responsibility until it is delivered to your address.

Delays

- Most orders arrive on time, but delays may occur during holidays, sales periods, or due to carrier issues.

- If your order hasn’t arrived within 7 business days, please contact us at hola@otora.eu